Usually when inmates in correctional facilities have had special requests to make, they would need to make a trip to the office or have the guards bring their paperwork to the proper authorities. But now Securus Technologies with their communication platform ConnectUs, are digitizing prisoner request forms to make the process easier, and save on money and resources. Prison guards have been able to focus more time on securing and monitoring the facilities, and inmates can simply electronically enter in the data on the forms they need, and it will be processed immediately. The automated request forms are just one way that Securus has worked to change prison communications.
Securus Technologies has been around for about 30 years specializing in inmate communication and security for prison personnel. Using specialized IT and networking infrastructure, they’ve built robust platforms that cover all aspects of the telecom systems from phone lines to surveillance systems. Recently Securus acquired J-Pay, a service that allows for financial transactions like depositing funds, buying mp3s, or even registering for classes. Securus has also received accreditation from the Better Business Bureau for outstanding customer service.
One way that Securus has changed the way inmates communicate with their families is through their phone services like AdvanceConnect and Direct Bill. These plans given inmates families options to prepay for phone calls received from correctional facilities, and make the billing process affordable and easy to use. But Securus is also giving families an easier way to visit an incarcerated loved one. Instead of having to potentially travel a long way to see them, or wait in line to only be able to visit for a limited time, Securus now has video visitation that can be done online using a webcam in the comforts of home, where inmates can see what’s happening in the home and share moments like birthdays and holidays.