In a new statement that was emailed to many Papa John’s customers, longtime CEO Steve Richie has steeped up to take accountability for restructuring Papa John’s ethics and racial language policies. In short, Mr. Richie will be bringing in experts to look over and fix any policy issues regarding ethics and race. Managers and administrators will also be expected to travel to stores and franchises to hear about and then solve any issues that may be present.
In addition to the physical meet and greets scheduled to take place in the coming weeks and months at Papa Johns locations, Steve Ritchie Papa John’s went on to apologize to all customers, but did so in a very real way. Placing accountability for questionable actions solely on the person responsible, but also holding himself accountable for the new direction that Papa Johns need to aspire reaching. Mr. Richie also stated that Papa John’s is bigger than one person, but belongs to the 120,000 employees that live in their respective communities, working for the betterment of their families and offering great customer service.
Mr. Richie stated in his apology that he wanted Papa John’s to be transparent in actions now taken and all public dealings from now on. What is immediately evident is a sincere apology from the CEO plus a reminder that one persons questionable actions should not be allowed to lessen the work ethic of 120,000 others. Mr. Richie has been with the Papa Johns organization for 22 years and stated that this has been one of his hardest weeks ever. Steve also stated that the staff of Papa Johns would be working hard to regain the trust of the customers again. This email sounds like a solid first step in the right direction. To read more about the recently issued email, please click here.