Every now and then, there are news concerning the rivalry between Securus Technology and Global Tel Link. These companies are both in the tech sector and provide inmate services. They are both sure of themselves and their services, which makes them quite the rivals in the industry. A while back, Securus released a press release correcting GTL for giving false information about Securus and correcting them. These allegations were not well received and perceived by Securus as the company believes in giving their clients the best.
Regarding the tense atmosphere that exists between the two companies Securus has posed a challenge to GTL to once and for all, get the tension dealt with. GTL has been caught on record claiming that their operations and standar5ds are better than Securus. The company invites GTL to a bake off where they have to let the public compare their technologies, operations and the level of their services.
Securus Technology is self-assured that they will win the challenge. The Chief executive officer, Mr Richard Smith reveals the amount of money, resources and time spent by the company with the aim of improving their services and technology. For one, the company has tremendous training sessions for their clients which gives them an upper hand as opposed to GTL who sources their customer care services from outside.
Mr Smith reveals that their technologies are superior compared to GTL’s. For instance their calling voice over internet protocol corrections is the largest and the best in the entire world, while GTL offers theirs from their premises. Their technology is superior effective and reliable. Another instance that gives Securus an upper hand is the level of customer service and satisfaction. This has been seconded by GTL’s former employees. They hold that Securus operations and their commitment to customer services is way better than GTL’s.